Privacy Policy

1. Introduction

At InnerGlowProject, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://innerglowproject.com or use our services. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

Contact Information: When you create an account, place an order, or contact our customer support, we may collect your name, email address, phone number, and shipping address.

Payment Information: To process your purchases, we collect payment details such as credit card numbers, expiration dates, and security codes. This information is handled by secure third – party payment processors, and we do not store full payment card information on our servers.

Account Information: We collect information related to your account, including username, password, and any preferences or settings you configure on our website.

2.2 Non – Personal Information

Device and Usage Information: We automatically collect information about your device, such as the type of device you are using, your operating system, browser type, IP address, and the pages you visit on our website. This information helps us improve the functionality and user experience of our website.

Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing behavior. Cookies are small text files that are placed on your device when you visit our website. They allow us to remember your preferences, track your usage of our website, and analyze traffic patterns.

3. How We Use Your Information

3.1 Providing Services

Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping products to you, providing order updates, and handling returns and exchanges.

Customer Support: We use your contact information to respond to your inquiries, resolve issues, and provide support services.

3.2 Improving Our Services

Analytics and Insights: We analyze the non – personal information we collect to understand how users interact with our website, identify trends, and improve the design and functionality of our services. This helps us provide a better user experience and develop new features.

Personalization: We may use your information to personalize your experience on our website, such as showing you relevant product recommendations based on your browsing history and purchase behavior.

3.3 Marketing and Communication

Promotions and Offers: With your consent, we may use your email address to send you information about our products, promotions, special offers, and newsletters. You can opt – out of these communications at any time by following the unsubscribe instructions in the emails.

4. Information Sharing and Disclosure

4.1 Third – Party Service Providers

We may share your personal information with third – party service providers who assist us in operating our website, providing services, and fulfilling orders. These service providers include payment processors, shipping carriers, marketing agencies, and analytics providers. We only share the information necessary for them to perform their services, and we require them to comply with strict confidentiality and security obligations.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law, such as in response to a subpoena, court order, or government investigation. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and the new entity’s privacy practices.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure server infrastructure, and access controls. However, no security system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

6.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. You can contact us at [email address] to exercise these rights.

6.2 Opt – Out

You can opt – out of receiving marketing communications from us at any time. You can also manage your cookie preferences through your browser settings.

6.3 Deletion

You may request the deletion of your personal information, subject to certain legal requirements. We will review your request and take appropriate action to delete your information if we are legally permitted to do so.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our website. Your continued use of our website after the effective date of the revised policy constitutes your acceptance of the changes.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at innerglowproject@outlook.com.